Shipping Policy

At BellaCare we want you to receive your order quickly, safely and with clear information throughout the entire process.

Coverage areas

We only ship to the areas enabled in our system.

Shipping availability, cost and delivery options will be shown during checkout based on the address entered.

Some cities or areas qualify for free shipping, while others may have an additional shipping cost.

If your address is outside our current coverage, the system may indicate that no shipping methods are available for that location.

Delivery times

The estimated delivery time is 2 to 5 business days from order confirmation.

Delivery times may vary depending on the city, region, product availability, holidays or exceptional situations affecting the carrier.

Delivery times are estimates and are counted in business days, excluding Saturdays, Sundays and holidays.

Order confirmation

If your address or delivery details are incomplete, we may contact you via WhatsApp, phone call, SMS or email using the details provided when placing your order.

If we are unable to confirm an order after our contact attempts, we may temporarily hold the shipment until the delivery details can be verified.

Delivery address

Customers are responsible for correctly entering the information needed for delivery, including:

• Recipient's name.
• Contact phone number.
• Region and city.
• Street name and number.
• Apartment, house, office or any other information needed to find the address.
• Additional directions for the carrier when needed.

If you notice an error in your address, contact us as soon as possible. Once the order has been shipped, it may not be possible to change the delivery address.

Order tracking

When the carrier offers tracking, we may send you the information needed to check the status of your order.

We may also send you updates via WhatsApp, SMS or email.

Delays or issues

Although we work to meet the stated delivery times, delays may occur due to external circumstances, including high demand, weather conditions, transportation problems, holidays or exceptional situations.

If you have any problem with your delivery, you can contact us at:

Email: info@bellacare.cl
Phone: +1 302-319-4259

Our team will review the status of your order and help you resolve any shipping-related issue.

Exchanges, returns and warranty

Conditions regarding exchanges, returns, right of withdrawal and legal warranty are detailed in our Refund Policy.

This Shipping Policy does not limit consumers' rights under applicable consumer protection law.

Contact

BellaCare is a brand of STORE & DESIGNS LLC, a company organized in the State of New Mexico, United States.
Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States
Phone: +1 302-319-4259 / +56 9 861-993-37
Email: info@bellacare.cl
Website: bellacare.cl